Property Management
Redwood Management
Practical management and problem-solving for private estates, shared infrastructure and commercial property.
A BIG JAY supports the day-to-day running of property, but also gets involved when something more complicated needs untangling — from budgets and service charges to utility infrastructure, access systems and commercial lease matters.
Our approach is hands-on, evidence-led and focused on getting to a workable outcome.
Good property management is not just about issuing service charges and arranging contractors. It also means understanding the history of the site, knowing where responsibility sits, keeping proper records and being prepared to challenge something when it does not look right.
We aim to keep administration proportionate, costs transparent and decisions supported by the underlying evidence.
Managing budgets, service charges, reserves, resident information and the practical administration needed to keep a private estate running properly.
Working through responsibility, access, repair and historic-cost issues involving shared drainage, pumping stations and utility providers.
Reviewing lease provisions, historic valuation material and property records to support commercial rent-review and landlord/tenant matters.
Providing clearer access to budgets, service-charge information, governance records and other estate documents through controlled digital systems.
- Preparation of service charge budget forecasts
- Recovery of service charge & ground rent
- Debt recovery action
- Preparation of year end accounts & returns
- Site property visits
- Supervising general contractors
- Contract negotiations
- Company Secretariat
- Liaise with Resident Management companies
- Arrangement of contracts and billing
- Letting and re-letting.
- Full documentation issue
- Repair and refurbishment options
- Managing the income and expenditure and controlling arrears
- Facilitating insurance
- Identifying opportunities for disposal of portfolios
- Revaluation, reviewing yields and the performance of the various
portfolios
- Dedicated property management agent
- Rent collection
- Arrears management
- Full property management
- Reporting
- Periodic property inspections
- Dealing with all tenant queries
Selected Outcomes
Anglian Water dispute resolved
A long-running dispute over responsibility for a wastewater pumping station serving five homes was reconstructed and pursued with the utility provider.
Responsibility was ultimately accepted, the station was returned to operation and a historic infrastructure claim of almost £22,000 was presented from old invoices, emergency works and supporting records.
Service charges reduced by more than 92%
The annual resident service-charge requirement was progressively reduced from £1,534 per property in 2023 to £115 for 2026/27, while retaining an operating budget and reserve provision.
Commercial lease renewals and rent reviews
We have supported two commercial lease renewals and subsequent rent reviews, investigating historic floor areas, valuation evidence and the extent of the leased premises so that the rent properly reflected the property being occupied. The 2021 and 2026 reviews confirmed the rental position on that reconciled basis.
Telephone : 07368 578150
Email: redwoodmanagement@abigjay.com
Another lease renewed
"As a business tenant, I think the Management Company handled the lease renewal really well. These things can sometimes feel slow or complicated, but they kept the process moving and dealt with it in a fair and sensible way. Communication was clear, and it felt like they wanted to get things agreed properly rather than make the process difficult. It was good to deal with people who understood the practical side of running a business and helped get the renewal sorted without unnecessary hassle". (April 2026)
Anglian Water mess
"As someone living here, I think the Management Company has done a really good job with the pumping station problem. The whole thing with Anglian Water sounds like it has been a proper battle, and it would have been easy for them to just give up or leave it. Anglian Water should have sorted this ages ago, and it is annoying that residents have been left worrying about it while the MC has had to keep chasing them. It is good to know the MC are actually standing up for people here and trying to get it sorted properly". (Jan 2026)
"I’ve been genuinely impressed with Redwood Management—it’s like night and day compared to the last company. The property manager came in with a clear sense of purpose, took a good look at the state of the site, and put together a sensible budget to start tackling the long list of problems we were left with. It finally feels like someone is taking this seriously. Communication has been spot-on too—updates are timely, clear, and professional. After such a frustrating experience before, it’s a real relief to have a team that’s on the ball. Long may it continue!" (June 2025)
"I’ve been living in the area for over two years now and have always had great service from the team at Redwood Management. Whenever there’s been an issue—whether it’s maintenance or something to do with accounts—I’ve just called the office and it’s been sorted quickly and smoothly. When I first moved in, I was given a really helpful info pack with everything I needed to know about the estate, parking, and who to contact if anything came up. I know Redwood must have a lot to deal with, so it’s really appreciated that we’ve got local staff on site who know the place and understand the day-to-day stuff. Not every development has that!" (Mar 2025)
As a company director at the time, I helped to change from
the management company that we had been forced to stay with for 10 years and Redwood
Mgmt are so much better helping to manage a complex development. Where they
have particularly excelled is with managing the extremely complex issue of
dealing with the previous unscrupulous company. They arranged for everything to
be put in place so quickly; working through the process and now the development
is looking for a better future. I would highly recommend Redwood Management.
The best management company we have ever had
.Having seen many agents come and go at
our commercial site over the years, I am pleased to say that Redwood Management
are definitely the most proactive. They have managed to finish several renewals
so easily and simply . The two previous agents failed to get anything right, charged
a fortune and for little benefit. The general feedback from the owners and tenants
is very positive.